Sutton logo Sutton Housing Society Limited
Tel: 020 8642 1500
   
select
Home
Contact us
Our Services
What we offer
Your Home
Becoming a SHS Tenant
Service Standards
Paying Rent
Help Paying Rent
Reporting Repairs
Gas and Heating
Aids & Adaptations
Anti Social Behaviour
How to Complain
Guidance Leaflets
About Us
Our Performance
Our Committee and Staff
Equality and Diversity
Tenant Information
How to use website
Have your say
Newsletters
Resident Involvement

SERVICE STANDARDS

Sutton Housing Society is committed to providing the best possible service to our tenants

This includes standards for:

 

Sheltered Housing
Supported Housing
Answering the telephone
Responding to your letters
Visiting the Head Office
Reporting repairs
What to do when something goes wrong
Supporting you to maintain your tenancy
How you can be involved
Treating people fairly
Data protection
Committed to Quality

Sutton Housing is committed to maintaining a high quality of service for our tenants.

 

 lady looking happy

TENANT'S HANDBOOK

These standards are available in tenants' handbooks. These are currently being reviewed and will shortly become available online.

 

CHS Code of Practice for Housing Related Support

Sutton Housing Society were awarded CHS Code of Practice standards for Sheltered Housing and Extra Care Services in November 2009

Follow this link to find out more about the CHS Code of Practice