Sutton Housing Society - Reporting a Repair

Contact your Scheme Manager by phone or by visiting their office. They will then visit your property to assess your repair request and report the repair to head office.

Supported tenants:

Contact your Supported Housing Officer or the office on 020 8642 1500

All other tenants

Contact the office on 020 8642 1500 or email info@shsoc.org.uk (non urgent requests only)

Emergency repairs outside of normal working hours should be reported to Mole Valley on 01372 376553.

Are you happy with the repair?

Your feedback is important to us. Once your repair is completed, please fill out the tenant satisfaction for sent with your works order and return to your Scheme Manager or the Head Office. All returned forms are entered into our quarterly draw for a £25 gift voucher.

How quickly will your repair be done?

We will try to complete your repair as quickly as we can. We will prioritise your repair depending on the type of job. Our target times for carrying out repairs are:

Emergencies	1 day
Urgent	7 days
Routine	28 days

Once your repair request has been issued to a contractor, you will be sent a letter confirming the works order. This works order will give a target completion date.

For more information on categories and types of job please refer to your tenant's handbook.

DOWNLOADABLE DOCUMENTS

Coming soon

Tenants satisfaction survey

Tenants Handbook