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Tel: 020 8642 1500
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You are responsible for paying your rent and service charge. Your tenancy agreement or annual rent notification tells you how much rent you pay.

When to pay your rent

Your rent is payable weekly in advance and is due on the Monday of each week. You may choose to pay weekly, fortnightly or monthly, but all payments in advance are for the period that you choose.

You can pay your rent by:

Direct Debit through your bank or building society. For more information call 020 8642 1500.

Cash, cheque or debit card at any Post Office using your allpay payment card.

Cash at shops where you see the PayPoint outlet signs, using your allpay payment card

Debit card by calling IVR call centre
0870 770 0472 using your allpay payment card.

Debit card via the internet at using your allpay payment card.

If you choose to pay your rent monthly we calculate your payment by:

Dividing the total annual rent by 12 to calculate a monthly payment amount.

Please note: As there are more than four weeks in some months, it will be more than four times your weekly rent. 


What is Direct Debit?

A Direct Debit is an instruction from a customer to their bank or building society authorising an organisation to collect varying amounts from their account, as long as the customer has been given advance notice of the collection amounts and dates

Gives you peace of mind
Payments are made automatically ensuring your rent payments are never forgotten.

Saves you time
Direct Debit takes the hassle out of your rent payment. You don’t have to queue at your bank to change a standing order instruction or fill out a cheque each time

You're protected by three important safeguards:

an immediate money back guarantee from your bank in the event of an error

advance notice if the date or amount changes

the right to cancel at any time

What is Allpay?

It is a personally embossed payment card, issued when you become a tenant. When you make payment at an outlet using your allpay card, you will be issued with a receipt. It is advisable to keep your receipts until the amount appears on your rent statement.

What if I lose my Allpay card?

The card has no monetary value to anyone if lost; but you must report the loss to us as soon as possible by telephoning 020 8642 1500. In most cases a replacement card will be with you within 3 working days.

Look for the payment logos below

ivr call centre allpayments
post office



How often will I receive a Rent Statement?

Rent statements are sent 4 times a year. You may also request a statement by calling 020 8642 1500 or emailing