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HOW TO COMPLAIN
The Society aims to provide good quality affordable homes for
our local community.
We welcome your comments and suggestions; they help us to see how well
we are doing and how we can improve our services.
Sometimes a mistake occurs or a tenant feels the service given is not of
the standard they expect. When this happens we need to know so we
can put things right and learn from our mistakes. In this case the
tenant may wish to make a formal complaint.
Summary of our Complaints Procedure
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1) |
Report the problem to the Society |
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2) |
Complaint responded to by relevant Officer |
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3) |
Complain if the response is not satisfactory to the Chief
Executive |
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4) |
Appeal to the Board Panel if you are not satisfied with the
Chief Executive's response |
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5) |
If you are still not satisfied and have exhausted Sutton
Housing Society Complaints Policy and Procedure you can appeal
to the Independent Housing Ombudsman |
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